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Shipping policy and method of delivery

Return and refund policy

Return and Refund Policy

Return Policy.

We will refund all fees (including hardware, applicable tax, activation and monthly use), excluding shipping and handling, for any system returned within thirty (30) days of the system ship date provided the system is returned in the original condition.  The returned items will be subject to a 20% restocking fee of the original item price, which will be deducted from your refund.  The system ship date is the date on which a tracking unit (s) was originally shipped from COMPANY to Customer. The system ship date does NOT renew or reset when a replacement hardware unit is shipped for warranty replacement but ONLY applies to the shipment of the original system. The refund is limited to a maximum of ten (10) devices total.  All returns are normally processed in 7-10 business days. (NOTE: If you purchased your device from a re-seller, you are subject to their return policy and we cannot accept any returns from them.)

 

Return Exceptions.

If a shipping error on our part is made or defective parts are shipped, they will be replaced free-of-charge.

 

Exchanges.

If you ordered the wrong emblem or requested an incorrect part number, we will credit the purchase you made and ship you the correct item for the difference in price from the original part, plus shipping & handling.

 

How to return an item

Your item must be in its original condition to be returned, unless there is a manufacturing defect.

The item(s) must be returned within 30 days of purchase.

  • Please email service@rollingtrans.com to request a refund and we will assign you a RMA #.
  • Include in your package a signed letter stating the reason for your return and a copy of your invoice and/or packing slip.
  • Mail your returned item to:

RollingTrans
RMA # _______________________
155 North Lake Ave. 8th Floor, Pasadena, CA 91101